Contact Vellermont
Provide your name, contact details, a clear description, relevant dates and any supporting records. Do not send passwords or unnecessary sensitive information.
Complaints
A clear process for raising concerns.
We take concerns seriously and aim to handle them fairly, carefully and with appropriate privacy.
Internal Review
The concern will be acknowledged, assigned for review and assessed using the information available. We may ask focused follow-up questions.
Further Resolution
We will communicate the outcome and any available next steps. External routes will only be stated when verified and applicable.
Complaints contact
Use the contact form and select “Complaint”. A dedicated address may be added after verification.